Front Desk Agent

What Does A Front Desk Agent Do?

A front desk agent in a hotel or resort registers guests, assigns rooms, and takes payment. In addition they may answer phones and take new reservations.

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How Do I Become A Front Desk Agent?

A high school diploma or equivalent is necessary to obtain this position. Completing a two-year college program or four-year bachelor’s degree in hospitality, communications, public relations, or a related field would make an applicant much more valuable.

What is the Average Salary For A Front Desk Agent?

High – 31,000
Median – 22,000
Low – 17,000

What Courses Should I Take To Become A Front Desk Agent?

  • English – As much as possible!
  • Communication
  • Hospitality
  • Public Relations
  • Psychology

What Is The Work Environment For A Front Desk Agent?

A front desk agent typically works in a hotel or resort. This type of work may require working nights and weekends.

What Is The Future Outlook For A Front Desk Agent?

The job outlook for this position looks good over the next 10 years, keeping in mind that geographical differences may exist.


  • Bureau of Labor Statistics, U.S. Department of Labor, Occupational Outlook Handbook
  • Explore Careers, Labour Market Information, Government of Canada