911 Call Taker/Dispatcher

What Does A 911 Call Taker/Dispatcher Do?

A call taker/dispatcher answers emergency calls to 911 and dispatches the appropriate services (police, fire, etc.) to people in need.

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911 Dispatcher Shorty

How Do I Become A 911 Call Taker/Dispatcher?

A high school diploma or equivalent is required to obtain this position.

What is the Average Salary For A 911 Call Taker/Dispatcher?

High – 61,000
Median – 38,000
Low – 25,000

What Courses Should I Take To Become A 911 Call Taker/Dispatcher?

  • English – As much as possible!
  • Communication
  • Criminal Justice
  • Government
  • Foreign Languages
  • Psychology

What Is The Work Environment For A 911 Call Taker/Dispatcher?

A dispatcher works for a public safety communication department. This job requires long periods of sitting in one location, and it may require working a 12-hour shift. This can be very stressful work at times.

What Is The Future Outlook For A 911 Call Taker/Dispatcher?

The job outlook for this position looks good over the next 10 years, keeping in mind that geographical differences may exist.


  • Bureau of Labor Statistics, U.S. Department of Labor, Occupational Outlook Handbook
  • Explore Careers, Labour Market Information, Government of Canada